Tangible Benefits to Six Sigma:
Charleston Area Medical Center (CAMC) was established in 1972 and in 2000 they implemented a Six Sigma program to analyze their quality problem and standardize the care they provide. With the implementation CAMC improved their compliance with the Hospital Quality Alliance in acute myocardial infarction (AMI) moving from 50% to a 95% compliance. Next, the implementation supported cost control by managing the supply chain more effectively, resulting in $12 million dollar saving in a four-year period. Third, a to their success has been instilling a continuous improvement mindset into the organizations culture. Due to their efforts they are ranking in national ratings for quality of care and patient safety.
Commitment to Quality:
In order to be successful in strategy implementation organizations much be committed to instilling a quality mindset into all levels of employees in all departments. Programs such as Total Quality Management (TQM) holds the concept of instilling enthusiasm and commitment to doing things right from the top to the bottom of the organization. A continuous improvement approach that focuses on all areas of operations is important to have the success in any strategy implementation.
Six Sigma and the Competition:
As another form of driving continuous improvement Six Sigma Programs offers an advanced statistical method to identify and remove the causes of defects. The use of such a program gives an organization an upper hand over the competition in that you have a clear understanding of where issues are and have a solid approach to address them. In this, you can effectively implement improvements to address each issue making you more efficient in production and produce a higher quality product or service over the competition.
Thompson, Arthur. Crafting & Executing Strategy: The Quest for Competitive Advantage: Concepts and Cases. Retrieved from: http://www.freemanagementresources.com
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