Running a Hotel Business

Being that a hotel is an establishment that provides lodging paid on a short-term basis, the plan in organizing the structure of the hotels that we now own will indeed be challenging.  Furthermore obtaining research on the brand name our location and how the community is as well as the traffic the hotels will become a total success.  Making sure that there are no competitors in the immediate area but as well being careful not to price ourselves out of the market is very important.  Following this further making sure that our staff is the friendliest people with very warm personalities and an outgoing attitude will be great for the business and for that we can successfully deal with customer queries, as well as any problems that might arise from staff members (http://www.exebit.org).

            Moreover running a hotel or numerous hotels is not an easy job, ensuring that your guest are happy, please and satisfied with their rooms, the appearance of the hotel the staff can sometimes make you or break you especially when the  business is just getting off the ground.   Having high scores and managing the property and bringing in different things that the customers will like to be a part of will bring about good word of mouth.  Opening the doors to the community and helping out and while doing all of these things will bring about customers sharing with family members and friends that they know of a great hotel that you would be very please staying at since they are coming through town.    Running a hotel business(s) by using set procedures, and systems and good old-fashioned hard work can lead to you and the property earning a good profit and salary. 

            Obtaining the education that is needed to run a business’s smoothly will also open doors for the things that you are trying to accomplish when trying to open a hotel.  There are many different positions that plays a part in making sure that the property is running properly, after doing research the many different positions fall up under these category’s, Owner, General manager, Housekeeping, Banquet Manager, Accountant, Human Resources, Concierge, Director of Hotel Sales etc.  All of the positions play a major part in the success of the business and without the people in these positions the hotel there lies some type of failure.  Below is an organizational chart that lists and breaks down some of the necessary leaderships and positions for the company.

Organizational Chart

            The chart above analyze the positions that are some of the main faces of the hotel and the ones that the customers sees when checking in reports to when there is a problems and for general questions. 

            Within the organizational chart and for the positions that are listed each position, these positions job requirements and education levels in order for them obtain the position that they currently hold are:

A hotel General Manager oversees all staff and is in charge of all hotel operations. She/he usually has each department head reporting to her, such as the heads of housekeeping, human resources, and accounting, plus the kitchen and front desk supervisors. The salary for a General Manager varies from state to state, within the most recent research I have found that the highest paying amount for a General Manager with the highest degree of Bachelors of Science in Hotel Management is in the range of $46,978 - $120,188.  The position for a Front Desk Supervisor with the highest degree of Bachelor’s Degree is in the range of $16,615 - $41,889, the position of a Front Desk Clerk with a Bachelor’s Degree is in the pay range of $15,692 - $30,536; the position for an Executive Housekeeper with a Bachelor’s Degree the pay rage is $21,279 - $58,971.  The position for an Assistant Housekeeper with a Bachelors of Arts in Hospitality Management is in the pay range of $ 18,293 - $55,236, the position for a housekeeper with an Associate’s Degree the pay range is of $15,726 - $37,785.  Following this further the research that has been completed for the positions that are listed above are all qualifications that are needed or required to obtain the job in the field of hospitality. 

            Additionally in the future for the employees that are employed at my establishment will have to go through test and more training to keep up with the high demand and all of the new changes that are required.  Assuredly each position within the hotel operations are equally important and that makes things run smoothly to know that everyone is being treated fairly and equal.  The importance of a Middle Manager and supervision is that they are the skin to the department heads, these positions are responsible for everything in between that the main managers may forget or ideas the General Managers haven’t thought of.  The middle manager and the supervision are the glue to help keeping the operations flowing smoothly without a doubt.   As stated before all positions are equally important, I must states the main positions that are vital to the lodging that will allow for great success will be all, all of the positions are needed to help make everything possible. 

Destination Marketing in Travel and Hospitality

Travel and Hospitality Assignment

Instructions:

Imagine that you are a meeting planner who has been invited to work on planning a future convention for one of the organizations below. To prepare yourself for this opportunity, you need to look through information about an upcoming conference.

Answer the following four questions.

1. Choose a conference for a professional organization in the travel and hospitality industry. What is the conference that you chose? Highlight your answer.

• Destination Marketing Association International Annual Conference (http://www.iacvb.org/)
• Professional Convention Management Association Annual Meeting (http://www.pcma.org)
• Travel Internet Marketing Strategy Conference (http://hsmai.org)
• International Association for Exposition Management: Expo! Expo! IAEE's Annual Meeting & Exhibition (http://www.iaee.com)

2. Briefly describe the facilities being used for the conference or annual meeting. What factors should you take into account when looking at meeting facilities?

           

            The IAEE’s Expo! Expo! 2010 is being held in New Orleans, Louisiana.  The facility being used is the New Orleans Morial Convention Center.  The host hotels will include: Hilton New Orleans Riverside, Sheraton New Orleans, and Marriott New Orleans.  The Morial Convention Center has been recently renovated, and offers 1.1 million square feet of exhibit space.  As the 6^th largest convention facility in the United States, it is a great location for large expositions and conferences.  The facility offers three floors of conference space as well as the New Orleans Theater/Conference Auditorium and two ballrooms (Morial Convention Center, 2010).

            As a meeting planner, it is important to carefully consider the facility being used for your meeting or conference.  First, you must consider if the facility will be large enough to accommodate the number of guests expected to attend the meeting.  The facility will also need to have enough space for the types of events that are being planned.  For example, for a large exposition like the one being planned by IAEE, the facility would need to have a large enough space for the vendors to set up their booths, as well as large conference rooms for the meetings/training programs that will be held.  The second consideration would be the cost.   The budget of the corporation that is hosting the event must be able to afford the cost of hosting an event at a particular facility.  It would be important to consider other information as well, such as the location of the facility, the availability of dining options, and the type of security provided on-site (Angelo & Vladimir, 2007).      

3. Create a to-do list or timeline that explains the tasks of a meeting planning.

List 10-15 items total separated into three parts or phases: planning the meeting itself, choosing a location, and choosing a facility.

Planning the Meeting

1. Determine the purpose of the meeting: business, educational, or social
2. Determine how long the event should last (the number of hours, days, etc.)
3. Pick dates for the event that will be appropriate for all those involved.
4. Plan the schedule of events that will occur during the meeting (i.e. the order of events, start and end times, break times, workshop schedules, and so on). 

Choosing the Location

1. Where will the meeting be held?  Consider where guests will be traveling from.
2. Will the selected location be compatible with the type of meeting being held?
3. Determine whether transportation will be available to and from the facility.  What types of travel will be available.  Is the facility located near an airport, but terminal, or train station?

                                                                                                                         

Choosing the Facility

1. Determine the size of the facility that will be needed to accommodate guests.  If using a hotel, determine if there will be an adequate number of guest rooms.
2. Determine the types of rooms needed for the planned events.  Find out if the facility offers banquet halls, theaters, classrooms, exposition space, or any other type of room needed for the event.
3. Determine if the facility will offer the technological necessities of the meeting (i.e. internet, sound systems, projectors, lighting).
4. Find out what types of amenities or activities are available in and around the facility.  Will guests have things to do during their down time?
5. Call the facility and get a quote on the price of renting the facility.  Does the price meet the budget restrictions of the corporation or group?  Would another location be more cost effective? 

References

Angelo, R., & Vladimir, A.  (2007). Hospitality Today: An Introduction. (Sixth Ed.). 

            Lancing, MI: American Hotel & Lodging Educational Institute. 

Morial Convention Center website. (2010). Retrieved on June 8, 2010 from:

            http://mccno.com.