University
Consulting Internship Program Experience
TABLE
OF CONTENTS
Chapter 1: Synopsis of Internship
Experience……………………………………………….1
Introduction…………………………………………………………………………………..1
Thesis
Statement……………………………………………………………………………...2
Human Resources (University Consulting)…………………………………………………..2
Chapter II: Meeting the Course
Outcomes……………………………………………………5
Information Management, Planning &
Controls………………………………………………5
Organizational Processes &
Procedures……………………………………………………….6
Ethics in Decision
Making…………………………………………………………………….7
Organizational Structure and
Management…………………………………………………….8
Global
Perspectives…………………………………………………………………………….9
Chapter III:
Conclusion………………………………………………………………………..10
Individual
Testimony…………………………………………………………………………..11
References……………………………………………………………………………………...12
Thesis
Statement
In today society, online
schools have been helping busy working people earn their degrees online by
providing the same services as do the traditional schools. However, The University
gives everyone an opportunity to achieve their goals. For example, this
internship is preparing graduates for the workplace. Dealing with different
people and learning new skills and trades are the reasons that an internship is
helping online learners achieve their goals of being successful are a trademark
of The University.
CHAPTER 1. SYNOPSIS OF
INTERSHIP EXPERIENCE
Introduction
As I look back over this term
at The University, We have had to go through some trials and tribulations, but
we have made it by the grace of God.
First, we can say we had tasks and assignments to complete and our
supervisors went beyond the call of duty to ensure we fought the good fight of
faith. For example, Meeting deadlines and making sure each assignment is did
correctly and also that the team members are on the same page with the
supervisors. Going to the meeting listening to the Supervisors get their
moments on the frontline just like they were General Patten leading the troops
into battle with Hitler.
Each night, every Supervisor
would give their strategy out to the team to ensure that the organization is
running the right way. However, it was difficult
a lot of nights and we could not see past the stoplight because some of our
leaders went too far and took the motivation from the team and we could not
gather our thoughts together to strategize.
This experience has prepared me
how to deal with difficult employees and how to deal with a management staffs
that don’t have a clue. Our experience in this internship would be a remarkable
experience that will prepare us for Corporate America and to give us the tools
to be able to handle any situation or tasks that may come our way.
Internships are a common way for college students to transition into a
career during or immediately after college. Internships are temporary job
positions that may lead to full-time employment. Employers offer them as a way to
attract talented employees and to help develop people within the organization.
Students or recent graduates use them to meet degree requirements and to
develop work skills. (www.work.chron.com).
Human Resources
Human Resources at University Consulting
were great experiences. University Consulting gave the student an opportunity
to experience working in the real world. University Consulting taught the
Career Specialist that they could advance in the company if they choose too.
Human Resource observations was
the manger each manger had a different of style of handling and running the
business. The first manager that we had;
was about getting the information that the intern need. However, when we got the next manager they
were trying to put the information together to reach the intern. The
second manager she was very helpful until all the information in the spread
sheet was lost. When we got the third manager; their purpose was always
preaching that the intern needs to be on time. It seem that this manager wanted
to always pull her whip out and whip on up on the interns. She was always
threating the interns that she was not going to pay them. Every meeting was always about the time
clock. We are consenting adults each and every one wants to be treated like a
human beings. But these are just some of the people we must be aware of. “Also,
there are workers being harass in the workplace such as demeaning, abusive or
authoritarian behavior. Studies show that less than one in 10 victims of
workplace harassment let the offending person know they don’t like it.” (www.about.com).
Evaluate
information management, planning and control in business environments.
In today business we have to
take different step to help the business to run accurate. In business world managing is a very
important role for human activity. As
stated “the higher-level needs of esteem and self-actualization are continuing
needs in that they never completely satisfied. As such it is these high level needs through
which employee can best be motivated.” (www.netmbc.com )
Many people will be
self-directed to their job if they committed them self. University Consulting had manager with
different styles of management. We had
to learn how to manage our time with work school, family and internship. University Consulting goal were to get the
each student the training that they need for the intern program. University Consulting strength is
communication with the intern with forty-eight hours. The manger will called and try to reach out
to you to get a task done. University Consulting
manager will try to work together to solve matter. The managers always talk about working
together and get the best out of a task.
As stated “Organizations are collections of people work together and
coordinate the actions to achieve a wide variety of goals or desired future
outcomes.”(Jones & George, 2014 p.5)
Most of the manager at University
Consulting was a good manager, the will try help you on your daily task to
success. As stated “A good manager
should provide possibilities for his/her employees to coordinate and cooperate
within the organization. It means they
need to plan, organize, lead and control human other resources to achieve
organizational goals effectively and efficiently with the fewer conflicts no
impact of “glass ceilings” on nonminority workers and others obstacles caused
by stress and limited resources.”(Jones & George, 2014, p5)
We planning the manager should
choose different strategy, were trying to reach. As stated “In the stage of planning the
manager should choose the strategy, the appropriate organizational goals and
courses of action. While keeping in mind
the diversity and different valves of employee’s bases on decisions that
maximize value overtime for all stakeholders.”(Pohlman and Gardiner 2000)
When join the Experiential
Learning the first couple week were very emotion for the intern. Many students were confused about what to in
the intern program. In the first week of
the term it was too much information that thrown out to the student at one
time. It will benefit the student if the information was explained in a better
content. As stated “Just as business
plans help drive the success of a firm, researchers well upon strategies
focused on individuals, values that drive theirs action and understanding of other cultures to
provide healthier work environments.”
( Cavico, Orta, Muffler and Mujtaba 2014)
University Consulting start out
as a good environment to work in because most was kind and respected. The future plan the internship experiential
Learning should take some baby step to get the intern into the course.
At University Consulting we
were Career Specialist, our role were to research the population for different
county. As a Career Specialist we had to
research different business for county.
The managers that were managing out work lost the work for the first
half of the term. Some of the intern had
to reenter the work in the spread sheet. As stated “they offer a profession and
individualized approach to
Job
Search- Supporting you to build a confident and proactive job
search strategy that includes developing a targeting CV and cover letter to
maximize your chances of success workplace. (www.careerspecialistsorg.nz ).
Coaching - to
enable an employee to evaluate their role alignment, training needs and career
management strategies. (www.careerspecialistsorg.nz ).
Career
Development Programs for Organizations- we provide out
placement support for managers and staffs as well as on-going support and
training of managers in career management (www.careerspecialistsorg.nz ).
Organizational Process & Procedures
Over the years the process will
have solve the solution to the problem.
As stated “Yet When the theories are taken together, they provide a
powerful lens for understanding organizations and management. First, process provides a convenient,
intermediate level of analysis. Because
they consist of diverse, inter linked tasks, they open up the black box of the
firm without exposing analysts to the “part-whole” problems that have played
earlier research. Past studied have tended to focus on either the tress
(individual tasks or activities) or perspective give the needed integration,
ensuring that the realities of work practice are linked explicitly to the
firm’s over all function. Second a
process lens provides new insights into managerial behavior. Most studies have been straight forward
descriptions of time allocation roles, and activity streams, with few attempts
to intergrade activities into a coherent whole. In fact most past research has
highlighted the fragmented quality of manager’s job rather than their coherence
“(www.sloanrewiew.mitedu.edu )
University Consulting
organizational process were to have a meeting every Monday and Tuesday to let
us know what strategic that the company had come up for the week. Each intern
would need to attend the meeting every week.
University Consulting strengths were that they gave out new information
each week. University Consulting was
will to give the intern and opportunities to become and manger. When the old intern
leave their will be manger position available. The threats were not having enough inter to
attend meeting. University Consulting
will need to try to motive to continue the course. However, in some case a lot of the intern
felt like drop the course because we felt as we had work at it and they were
not getting anywhere. Throughout the
process the student started to feel different.
As a stated “ On the organizational stage, the manager ought to establish
good, relationship that allow people to work together without causing ant
tension or conflicts. It includes the next task of leading, motivating and
coordinating team members to work together and understand each other.” (www.ezinearticles.com )
Meanwhile, University Consulting first manager
were very motivated. The manager was
focus on the intern to make sure that they have the entire document. The managers will always answer in a timely
matter. Although, University Counseling
had a lot of people that want to be in control.
What is an Organizational
Policy? “A Policy defines an outcome, it is a premeditated rule set by a
business to guide organizational direction, employees and business decisions
and to regulate, direct and control locations and conduct. Policies can range from a broad philosophy to
a specific rule they are the direct connection between company’s., Vision and
its daily operations and, the underpinnings to a company’s culture.” (www.ezinearticles )
What is an Organizational
Policy? “A procedure is a means to an
end. Procedures are step by steps
instructions prescribing on exact sequence of action. A procedure explains how to and who (which
position) will implement the policy.
Procedures are specific factual and succinct. They may include timeless,
specific forms to be used and template forms.
Procedures assist in eliminating common misunderstanding which can
result in costly mistake. (www.ezinearticles.com )
Why does a company need
Organizational Policies? Policies and Procedures (P&Ps) are essential, when
a company requires consistency in its daily operations. They provide clarity and direction re
accountability. P&P assist companies in meetings legal requirement sets out
by the Employment Standards Act, the Human Rights Rode, the Occupational Health
and Safety Act and numerous healths’ and Safety Act and numerous other
compliance requirements. (www.ezinearticles )
A properly written policy and /
or procedure allows employees to understand their role and level of responsibility
and conduct then job by making decisions within predefined boundaries. By implement P&Ps, management can provide
guidance to employers without needing to micromanage, freeing managers to focus
on strategic thought (www.ezinearticles )
The Consulting vision was to
train how to work in the real world. University
Consulting would always give the intern instructor each week for the next
week. One policy the intern is required to
get ten hour weekly. Another policy is to be respectful to each other. University Counselting gave each student an
opportunity to give their input in the University Radio. The manager future plan is to spent more with
the student.
How big should a company be to
consider implementing Policies and Procedures/?
With as few as six employees there will be recurring issues. Productivity and efficiencies both from a
legal and a operational stand point came be gained through the implementation
of P&Ps. (www.ezinearticle )
Ethics in Decision Making
As an Intern/Extern we had
numerous tasks to perform for our Supervisors. For example, Research data and
locate items and place items in a special order per our Supervisor. As a team
member, it is important to be professional with our co-workers and employers.
Our work ethics define who we are and what we are about. There are advantages
and disadvantages in this work environment, but we want take nothing for our
journey right now. Ethics and Integrity say what type of team members you are
and your value to the company or firm. It is important to follow all the rules
and policies it signify a candid attitude in the workplace.
“Ethical thinking involves the
intricate process used to consider the impact of the actions one the
individuals or intuition we sure. (www.nacada.kso.edu )
University Consulting did make
some had choice when we’re sending out the wrong website for thee intern to
enter. Most inter were get very
confusing because when you invited to a was not the right one. Most of the time
the manager had to decide who was going to the shade for the PowerPoint. The valve was try to get each intern trained
. As stated “the foundation of ethical-decision-making involves choices and
balance, it is a guide to discard bad choices in favor of goes ones. (www.nacada.kso.edu ).)
Most of the time when people
work closely together they tend takes value of the groups.
What are some ethical behavior?
Natural
vs Prescriptive – those who or people in a neutral moderate reluctant to tell students do preferring
instead to let student discover the appropriate action with minimal guidance.
On the other end of this continuum a prescriptive advisor uses the authority of
the position to express opinions and make recommendations. (www.nacada.kso.edu )
Encouraging
vs Discouraging on one extreme, advisor look for ways to give
positive messages to students while withholding any criticism. Advisors in the
other in the other extreme look for opportunities to chastise or dawel on
negative conquests’ of student behavior. (www.nacada.kso.edu )
Judgmental
vs Nonjudgmental- This continuum only exists within the advisor
not in the advisor interactions with students.
Judgmental advisor scrutinize everything, accepting nothing at
value. Nonjudgmental advisor accept what
student or colleagues tell them without criticism. (Buck, et.at 2001) (www.nacada.kso.edu )
It is very important to learn
ethical the first manager of University Counslting was a good manager. “To be ethically successful it is
paramount that we understand and respect how values impact our social
environment” (www.nacada.kso.edu ) “To measure of ethical success within
institutions of higher learning has always been important, but no more so than
in today’s environment of regulation and public scrutiny. (www.nacada.kso.edu )
A person doesn’t know people
value of the subject. In the internship
some manager need to value other opinion.
Most managers that were in the internship need to listen more just
trying to information out.
Organizational
Structure and Management
We as the University Counselting
team are striving for excellent but we must show discipline in organization.
First, we must identify the mission of University Counselting. Our Company was University Consulting; we
were intern Career Specialist for the Human Resource Department. The Human Resource department were very help
when need. For example, the managers communicate in a timely manner. The department gave each intern assignment
that would keep us busy. Our assignments were to get different populations that
were less than 10,000 populations. Each
specialist had their state that they had to research. Our responsibility were to see how many local
business that they had were less than 10, 000 population. Each week our manager
gave us different task to try to keep us on the right track. However, when doing the assignment the work
got lost. The manager lost the
information that was on the spread sheet. During this time the intern were ask
did they the work on a differ worksheet if so renter. In the process the work had to be renter on a
new spread sheet. The weakest was making sure that the information was proper
same into a spreadsheet
The first manager at University
Counslting she was very helpful to the intern. She always make sure that the
intern has try the document that need to be turn in. She called and talks with us on the second
week of the course to make sure we understood the process of the program. She was a participative manager. She would
encourage the intern that it starts out rough but it would smooth out at the end. The manager would encourage that teamwork
together to try to get the map done.
When our intern didn’t understand how to submit the map, she would walk
you through to submit the work. At this
point we felt that the intern class was the worst class ever. Our intern was still not understanding the
process, they were get worry about where they going to graduate. As stated “The PARTICIPATIVE (Democratic) leader starts by asking all the
team members what they would like to do, then voting on the options. They start
in the car park, and I have on occasion seen the team vote to get a coffee and
disappear. They are then startled to find when they return that there was an
activity to do that they missed! Even when the team votes to come inside and do
the activity the progress is slow as everything has to be agreed before
action happens. Team members report that they enjoyed being
consulted and having a voice
in the decision making, but got anxious when they could see lack of progress
compared with other teams. The leader reports that “it was easy – I didn’t have
to make any decisions” (
http://leadersinheels.com)
The
second manager was a coaching she would talk us through the things that need to
be done. She would send you email on thing that were due. She would try to see what she needs to do to
help the Human Resource department. In
the meeting she would say encourage thing about the intern are doing a great
job. As stated “The COACHING leader focuses on the learning experience. When a
team member proves to be particularly good at an aspect of the task, the leader
has them demonstrate and teach the others. The team gets absorbed in the
learning and people are often surprised to hear that the time is up. They are engaged with and
proud of their achievements, even
though they often don’t fully complete the task. The leader often reports that
they “really enjoyed working with the team and I’d love to have had more time
so we could finish because we were doing a great job”. (http://leadersinheels.com)
On the other
hand, when going to the meeting the second half of the course the payroll
manager was fussing about the time clock.
On Tuesday, when going to the meeting the payroll manger would always be
fuss about that she was not going to pay you make sure that you got a time if
not than you want get paid. She would
always be talking about drinking wine and want to take control. This manager
was directive always order other around over talking everyone else... As stated” The DIRECTIVE leader orders the
team around, sets high standards and disciplines those who don’t meet the
standard. I brief the leader beforehand to change his / her mind several times
during the activity and also to take a phone call and leave the room. When the
leader is out of the room, the team usually stops work – concerned about the
consequences of continuing without the micromanagement. After the activity the
team reports that they are frustrated, angry and
disengaged. It is interesting how quickly
the team loses enthusiasm and initiative under the directive leader. The leader
reports that the style is “high maintenance – I felt like I had to be
everywhere, watching everyone, it was exhausting.” (http://leadersinheels.com) The improvement for the company to
explained to the manager that you must always stay professor in the work place.
In the last half they would always talk about drinking. We were in a work place. We should treat it like we were on a real job
that what we’re getting trained for. The
threat is turn student away from the program because always fussing about the
time clock and talking about drink alcohol.
In a work place we all come to work not for entrainment for
alcohol.
Classical
Organization Theory-Classical organization theory was developed
in the first half of the 20th century as a way of bringing together scientific
management, bureaucratic theory and administrative theory. Scientific
management focused on getting the best people and equipment, and scrutinizing
each production task. Bureaucratic theory involved establishing a hierarchy to
describe the division of labor in a company and recognizing the importance of
specialization. Administrative theory worked to establish a set of management
principles that applied to all organizations. Classical organization theory
didn& #039; t work because it described motivation only as a function
of economic rewards. (http://smallbusiness.chron.com)
Neoclassical
Organization Theory-Improvements in organization theory led to
consideration of the work environment. Productivity improves in an environment
with coherence of values and purpose. Organizations can succeed with a cohesive
environment where subordinates are accepting of managerial authority. The key
to this theory is maintaining equilibrium. Of course, there can be
unpredictable responses to managerial authority. (http://smallbusiness.chron.com)
Contingency
Theory-Contingency theory deals primarily with
conflict, which previous theories considered something to be avoided at all
costs. Conflict is unavoidable, but according to contingency theory it is
manageable. Organizations evolve to meet their own strategic needs in rational,
sequential and linear ways. Adapting to changes in the environment is important
to managerial and organizational success. Managers must be able to make
decisions contingent on current circumstances. (http://smallbusiness.chron.com
)
Systems
Theory-Systems theory describes the interrelatedness
of all parts of an organization and how one change in one area can affect
multiple other parts. Systems may not always interact in a lineal manner. Small
changes in one part may cause big changes in another part, while large changes
in one area may only result in small changes in another. Organizations act as
systems interacting with their environment. Any equilibrium is constantly
changing as the organization adapts to its changing environment. (http://smallbusiness.chron.com )
Global
Perspectives
In the internship the manger
always try to motive the intern each week.
Each week, the intern would always get training on clock in and out of
the time clock. Each week the manager would always try to build a global
strategy for the intern. Every week the
intern had training on what was going on within the company. The weakest was
not get enough inter to log in on the social media. The threat was not enough email links into
the media. On Tuesday the many would share
with the intern the opportunity that they have such as become a manger, radio,
Facebook, Polio and tweet.
A global perspective means
being open to new ideas, issues and solutions. Often times, it even means being
open to changing the way you do things if you find a new system that work
better. It means being culturally sensitive and willing to learn from others. (www.smallbiztrends.com )
By having a global perspective
you will be able to learn from others and you will open your business up for
new opportunities. You will be able to
grow in ways that others cannot because they don’t understand this concept and
you will enter new markets. (www.smallbiztrends.com )
Global
education has five learning emphases or perspectives:
- Interdependence and globalization – an understanding of the complex
social, economic and political links between people and the impact that
changes have on each other
- Identity and cultural diversity – an understanding of self and
one’s own culture, and being open to the culture of others
- Social justice and human rights – an understanding of the impact
of inequality and discrimination, the importance of standing up for our
own rights and our responsibility to respect the rights of others
- Peace building and conflict
resolution – an understanding of the importance of building and maintaining
positive and trusting relationships and ways conflict can be prevented or
peacefully resolved
- Sustainable futures – an understanding of the ways in
which we can meet our current needs without diminishing the quality of the
environment or reducing the capacity of future generations to meet their
own needs. (www.globaleducation.edu.au/global )
Individual
Testimonies
I am a Business Administration
that has been on this journey for a year in a half. This has been the most challenging course term
that I have had. I can personal say that
I have learned the proper way to do a resume and cover letter. I also learned that communication is very
important in the workplace.
Student
Name
My name Beyone and I am from
Cordele, Georgia. I started at University
Counseling as a Career Specialist. At
first I was very frustrated about the class because I felt that I was not
learning anything. I felt that I was
going through the motion but not learning anything. I felt lost until I went to class everyone
else was feeling the same.
By taking this class has help
me to prepare for the real world.
Experiential learning also trained me how to interview and handle
different challenge in the workplace. I
feel that University courting can help student to prepare to enter the
workplace. I feel that University Counseling Human Resource department was a
great to workplace.
References
Berman, P.K., (2014),
Successful Business Process Management, Success Business Process Management, 1,
retrieved from:
Kane, Sally, (2014), Dealing
with Workplace Harassment: Strategies for Combating Bullying and Workplace
Harassment. Retrieved from http://www.legalcareers.about.com.html.
