Sunday, August 7, 2016

Creating a Mission Statement

Tim's Coffee Shop Mission Statement

Our purpose here at Tim’s Coffee Shoppe to provide the customer with the best experience possible while purchasing the best coffee or pastry product in the industry. Here at Tim’s Coffee Shoppe we take pride in our customer service as well as serving the freshest coffee and pastry products.
Here at Tim’s it is Tim’s responsibility to provide the safest environment and training to help his employees to achieve the goal of providing great customer service. In order for Tim to provide a safe working environment for his employees, he must make sure his building has been inspected and passes all safety inspections. Tim must also be able to provide training material and provide his employees with ample amount of on the job training as well. Tim should also look into sending his employees to customer service seminars or take this training via the internet.
Elena Cano which is Tim’s manager must also help Tim in providing the necessary training needed for the employees to perform their jobs on an every day basis. Elena Cano must also assist Tim with the hiring process, the firing of employees and the discipline that is needed for the employees as well. Another task for Elena is to also make sure the Shoppe is operating properly and also taking the initiative to set up all the training for the employees and to make sure that all work in a timely manner.
In conclusion with these goals and vision and mission statements in mind, Tim and Elena together can provide the proper training and tools needed to achieve all these goals.
Bateman, T. S. & Snell, A. A. (2009). Management: Leading & collaborating in a competitive world (8th ed.). New York, NY: McGraw-Hill.   

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