Reflection Essay
Introduction
This week
assignment involves applying the experience of the internship in an academic
setting. Using the observations of the first week there will be an evaluation
of professional competencies and business process. The course outcomes that
will be evaluated.. These will be described in detail
and improvements will be suggested.
Control
Processes
Week one in the internship has shown that General Public University consulting
seems to not have very many business controls. Organizational control comes
from the goals and strategic plans of the organization of the company. ("The
Control Process - Boundless Open Textbook", 2015) During week one the
observation of General Public Consulting was that there was not clear plan. The leaders
lacked direction and did not do a very good job of taking control of new
interns. There was a meeting that was intended to make things easier for
interns however the meeting did not give the interns any direction whatsoever.
The basic message was that managers would reach out to managers and give the
interns more direction. After week one the conversation from the manger was no
better and the manager did not even know what job description that was assigned.
There has not been any direction as far as job description and midweek there
was an email assigning a new job and a different manager. The new manager is
not much better and has not reached out to give the new job description.
Part of organization control is to
implement new interns into the company. There should be a process put into
place to not only welcome them but to orientate them into the company. The
company should have already had the interns assigned a position and managers
should be prepared in order to make sure the new interns were well oriented. The
interns should have a clear idea what the company mission is and the objectives
that need to be met. Knowing what the mission is will help develop the goals of
the company. The managers will then be able to figure out how each department
can contribute to those goals. The managers should not just assign people to a
task but to do a better description of the job assigned. The top level managers
did a good job of delegating the jobs down, and the interns feel more
comfortable, but the mid-level managers did not do a good job with following up
with the interns making them understand what the goals and mission of the job.
Professional
Competencies and Control Process
The first week of working there seemed to be processes or
controls in place. There was new interns
who were still confused as to what their position were. People had gotten
promoted and did not seem to have a grasp on their new position. Business
process management is a systematic approach to making an organization workflow
more effective (Margaret Rouse , 2015). General Public consulting did not seem to have this in place. However, after a few days of new
interns being frustrated and confused, the new leaders started to take charge
of their now positions and get the new interns situated. The process that needs
the most improvement would be the smooth transition of new interns into the
program. There was and orientation meeting and even though this was a good idea
many people left more confused than when they signed up. The meeting had most
of the leadership present and many of the interns were there as well. The
recruiters were also present too. The recruiters had told the new recruits that
their questions would be answered and that the program would be explained. That
did not exactly happen. To improve upon this Business Process Management there
should some changes. The process should
be an orientation to the new interns. This should be more organized and instead
of it being a question answer session it should be more about the mission of
the company and what the goals are. The business model should be presented and
the interns should have a better description of what the job positions are. The
recruiters should set up interviews instead of just placing people into
positions. Once the person is hired then the department manager should reach
out to the interns and give them a good description of their jobs and follow up
with them to make sure they understand. Overall I think General Public consulting is a
new company and has come a long way in a short period. Small improvements in the process will make
this a much better experience for the new interns. By adapting new and improved
processes will improve the efficiency to the interns getting to work and less
time worrying about the course itself.
Conclusion
In
conclusion, the real world setting of General Public Consulting there were two core
competencies. The first was to evaluate the control process. Once an evaluation
was made, the second was to evaluate the BPM. Week one exposed several
weaknesses in the processes. The first week also showed the by having a BPM
that the processes could be improved. There were improvements that were
suggested and improvements can be made.
References
The Control Process - Boundless Open Textbook. (n.d.).
Retrieved April 1, 2015, from https://www.boundless.com/management/concepts/the-control-process-0-7331/
What is business process management (BPM)? - Definition from
WhatIs.com. (n.d.). Retrieved April 1, 2015, from
http://searchcio.techtarget.com/definition/business-process-management
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