Quality Management

Quality Management

6 Advantages of Total Quality Management

The basic tenets of total quality management are:

1. Emphasizing the needs of the market.
2. Assures better quality performance in every sphere of
activity.
3. Helps in checking non-productive activities and waste.
4. Helpful in meeting the competition:
5. It helps in developing an adequate system of
communication.
6. Continuous review of progress.

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Deming’s 14 Points on Quality Management , a core concept on
implementing total quality management, is a set of management
practices to help companies increase their quality and
productivity.

1. Create constancy of purpose for improving products and
services.
2. Adopt the new philosophy.
3. Cease dependence on inspection to achieve quality.
4. End the practice of awarding business on price alone; instead,
minimize total cost by working with a single supplier.
5. Improve constantly and forever every process for planning,
production and service.
6. Institute training on the job.
7. Adopt and institute leadership.
8. Drive out fear.
9. Break down barriers between staff areas.
10. Eliminate slogans, exhortations and targets for the workforce.
11. Eliminate numerical quotas for the workforce and numerical
goals for management.
12. Remove barriers that rob people of pride of workmanship, and
eliminate the annual rating or merit system.
13. Institute a vigorous program of education and self improvement
for everyone.
14. Put everybody in the company to work accomplishing the
transformation.

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Continuous improvement must deal not only with improving results, but more importantly with
improving capabilities to produce better results in the future. The five major areas of focus for
capability improvement are demand generation, supply generation, technology, operations and
people capability.

A central principle of TQM is that mistakes may be made by people, but most of them are caused,
or at least permitted, by faulty systems and processes. This means that the root cause of such
mistakes can be identified and eliminated, and repetition can be prevented by changing the
process.

There are three major mechanisms of prevention:

1. Preventing mistakes (defects) from occurring (mistake proofing or pokayoke).
2. Where mistakes can’t be absolutely prevented, detecting them early to prevent them being
passed down the value addedchain (inspection at source or by the next operation).
3. Where mistakes recur, stopping production until the process can be corrected, to prevent
the production of more defects. (stop in time).

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To manage quality, you must consider your people and how they are treated. Here are 4 Helpful Changes to Improve Quality Culture:

1. Unite middle managers with common goals to promote cooperation and a
healthy company.
2. Train corporate leaders to understand process variation and to correctly
identify problems.
3. Train leaders to make conclusions based on data instead of hunches or
previous experiences.
4. Center on understanding and respecting people to create a workplace that
promotes cooperation to reach goals.

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