Business Process Outsourcing Framework

Strategic outsourcing looks for overall business improvement and competitive advantages rather than simple cutting costs; therefore, a company could attain its strategic goals by focusing on central activities to organizational success. Tactical outsourcing has a short-term focus on minimizing operational costs or maximizing daily operations productivity. Companies are ale=ways looking for ways to cut costs and outsourcing is a major way in cutting the costs. BPO have become more and more popular in this aspect as they can handle most responsibilities such as business planning, business processes, financial management and human resource management.

I really enjoyed your post and you have a lot of great resources. Management, planning and controls are extremely important in the success of a business. It is important to have the right leadership and management in place to ensure those areas are properly being sought after. I think it is extremely important that management has good communication with the team and sets the expectation of goals and what is expected. This always helps the process run smoothly. My company just merged with another company back in October, I am the director of operations and I am currently working on creating strategic plans, policies and help take this company to the next level. The prior management never communicated with the team, set goals and had no real direction. This will all take some time but we will get there.

References:

Mahmoodzadeh, E., Sh. Jalalinia, & Yazdi, F. N. (2009). A business process outsourcing framework based on business process management and knowledge management. Business Process Management Journal, 15(6), 845-864.