Business process versus coordination process

Managers today have to deal with organization hierarchy, department isolation, poor coordination, and limited communication. Due to the organization process being difficult at the time it makes it hard for management to get things done (Garvin, 1998). Kim Hee-Woong stated that the lack of organization within an organization can create a poor performance which in turn will cause coordination costs to go up. Successfully implementing the organization process requires numerous dependencies as well as identifying the elements affecting the process. Implementing a Process Handbook (PH) would show the business process and how resources are allocated. This will assist with the organization's processes and procedures becoming a part of the organization's success (Hee-Woong, K., 2000).

As organization process change Leadership should encourage and motivate staff during the change by implementing fair procedures as well. This would mean creating an organization identity that influences staff and customers. This can be done by including staff in the process from beginning to end. Including staff in the process will ensure Leadership gets a full view of whether or not the process will benefit management only or the organization as a whole (Tyler, T. R., & De Cremer, D. (2005).

I definitely agree that many businesses deal with “organizational hierarchy, poor coordination, department isolation as well as limited communication”.  The combination could be devastating to any business if not corrected.  Performance and productivity would suffer, employee morale would deteriorate and there would be an increase in employee turnover.  When communication is lacking, employee’s actions will most likely result in unmet expectations and passion and motivation will be non-existent.

The role of leadership not only is to encourage and motivate staff but should also be able to delegate responsibilities and lead by example.  This will create a sense of direction and will inspire personnel to work to their potential.

References

Garvin, D. (1998, July 15). Massachusetts Technology. Retrieved from The Processes of Organization and Management: https://sloanreview.mit.edu/article/the-processes-of-organization-and-management/

Hee-Woong, K. (2000). Business process versus coordination process in organizational change. International Journal of Flexible Manufacturing Systems, 12(4), 275-290. 

Tyler, T. R., & De Cremer, D. (2005). Process-based leadership: Fair procedures and reactions to organizational change. Leadership Quarterly, 16(4), 529-545.