I believe role of IT in supply chain operation of IKEA is more critical than its e-commerce platform. The company handles millions of products globally and it’s just couldn’t be possible with aligning IT strategies with the business requirement. The exchange of information under complete supply chain management umbrella and IKEA’s supply chain partners would require to effectively manage and enhance the business outcomes. A fragile IT alignment would mean delayed procurement, decrease in the manufacturing efficiency, uncontrolled inventory, and dissatisfied customer base who couldn’t get their hands on desired items in timely fashion.
Reference:
Dehning, B., Richardson, V. J., Zmud, R. W., (2007). The financial performance effects of IT-based supply chain management systems in manufacturing firms. Journal of Operations Management. Vol. 25, no. 4, pp. 806-824.
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